Chala was born in Florida and raised in the Tampa Bay Area. She attended H.B. Plant High School in Tampa, FL and pursued Business Administration at St. Petersburg College in Clearwater, FL.
Chala’s call center career began in the mid 90’s at our very own National Business Communications, LLC (NBC). During her notable tenure with NBC Chala has excelled in every endeavor she has undertaken, which enabled her advancement to our Sales Management Team and later Executive Assistant to the President. Chala boasts an impressive 9 years experience in Sales and Marketing for NBC and an additional 8 years of experience in Executive and Administrative support to the staff.
Due to Chala’s extensive knowledge of the sales and call center industry she is currently undertaking the position of Call Center Operations for NBC, where she will serve the company and its clients by planning and implementing call center strategies and operations; improving systems, processes and management.